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I had an unpleasant experience with one of their "associates". Its a boring story. But, ultimately, they did replace the part that was defective, and thats all i really needed anyway. Of course, you might take into account that i wasnt very polite since the first time i called they pretty much patronized me and ignored my issue, and i waited 2 weeks before i figured it out. Although, everyone else i talked to (friends and want not) had good experiences with them.
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