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Is the gun new, and is the air (CO2?) tank new as well?
Some things to go over-
Tanks don't come filled unless the shop filled it after you bought it. It might just be empty.
If the gun sputters a little, take it apart and give the striker O-ring a bit of oil. That shuold help it blow back into position. If it is damaged there are extras in the little tool kit that came with the gun. If you don't have that it's the same size as the bolt and tank O-rings. It is a different material, but the other ones should work just as well.
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