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Old December 18th, 2013, 04:39 PM   #1 (permalink)
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Updating Graphics Drivers

I am planning on updating my AMD graphics drivers but am sort of worried because the last time I tried my computer got the Blue Screen of Death (I didn't delete the old drivers if that could have been the problem?). After turning on the computer the screen was really enlarged and blurry so I went into Device manager and had windows automatically update the drivers. Before attempting to update my drivers I could play all of my games (except Sleeping Dogs) without a hitch, but after the BSOD and auto-updating the drivers with windows I can't even start my least demanding games withought them crashing. I really don't know what to do. Should I attempt to update my drivers again (and if so, how)?

Current Card and Driver Info:
Graphics Card: AMD HD 5570 graphics card
Model Version is: 8.670.0.0
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Old December 18th, 2013, 04:52 PM   #2 (permalink)
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I've never used anything but nvidia cards, simply because they were the most cost effective at the time that I was shopping for one.

Anyhow, It cant' be any harder than going tot he manufacturers website and downloading the proper drivers. In fact, nvidia now just runs a background program that checks for, and installs drivers on the fly for me. It's fantastic.



Games are finicky sometimes. Older games sometimes won't run on the new drivers, and you have to track down the drivers that came out when they were new. Hopefully you can continue playing sleeping dogs. I really enjoyed it.
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Old December 18th, 2013, 05:06 PM   #3 (permalink)
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Should I delete the current drivers before trying to update?
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Old December 18th, 2013, 05:08 PM   #4 (permalink)
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I'm not sure. Does AMD have any recommendations?
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Old December 18th, 2013, 05:11 PM   #5 (permalink)
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I think it says I should be fine not deleting them. I'm just confused as to why I got the BSOD.

Instead of updating them with AMD I might try using Steam's Driver Updater this time.
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Old December 18th, 2013, 05:59 PM   #6 (permalink)
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Should I update to the newest drivers available?
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Old December 18th, 2013, 06:33 PM   #7 (permalink)
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try the latest drivers and see what happens.
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Old December 18th, 2013, 09:15 PM   #8 (permalink)
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I have an AMD HD 5670 graphics card. Driver version 8.8892.0.0, which is from 9/8/11. So they are a bit old. I've tried to update them in the past and end up with the new drivers not supporting my display mode.

You should definitely NOT delete the old drivers before installing the new ones. In fact don't both deleting them at all. The install should handle changing all the files/etc out just fine.
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Old December 18th, 2013, 09:21 PM   #9 (permalink)
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The last time I tried to update it I used AMD's website so should I try to use Steam to update it this time instead?
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Old December 18th, 2013, 09:46 PM   #10 (permalink)
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Make sure the latest drivers SUPPORT your card before you do anything. AMD has been killing off support for their older cards. while it's only a few generations old, double check first.
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Old December 18th, 2013, 10:27 PM   #11 (permalink)
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How do I find out if the driver supports my card or not?


Also, do you guys have any idea why I had the BSOD when I originally tried to update the drivers?
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Old December 18th, 2013, 10:53 PM   #12 (permalink)
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Check their webpage. Your card is indeed supported by the latest drivers. I assumed you were running Windows 7 64-bit.

Desktop

No idea on the blue screen, could be many things that cause it.
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Old December 18th, 2013, 11:14 PM   #13 (permalink)
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Quote:
Originally Posted by Joza77 View Post
The last time I tried to update it I used AMD's website so should I try to use Steam to update it this time instead?
Quote:
Originally Posted by Joza77 View Post
How do I find out if the driver supports my card or not?


Also, do you guys have any idea why I had the BSOD when I originally tried to update the drivers?
Eh, steam just sent me to AMDs site or hooked me up w/ drivers I had trouble w/ (regarding my issues w/ supported resolutions)

Your BSOD could be a thousand things honestly. You wouldn't know unless you wrote down what the error message was. Unless it said it was caused by some "atidriver.exe" thing it likely wasn't your driver update.
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Old December 24th, 2013, 12:19 AM   #14 (permalink)
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I tried to update the dirvers through steam but I got BSOD again when installing. After it crashed I just rolled back the drivers and the computer is working fine (but I still can't play any games). The error code that showed up was something like 0X00016 or 0X000116 (I think)?

Could these problems be caused by the drivers being incompatible with my pre-built computer and only specific graphics drivers will work?

Should I try updating the drivers through Gateway's website (the computer I have is a Gateway Pre-Built)? http://support.gateway.com/ca/en/product/
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Last edited by Joza77; December 24th, 2013 at 12:30 AM..
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Old December 24th, 2013, 01:10 AM   #15 (permalink)
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Quote:
Originally Posted by Joza77 View Post
I tried to update the dirvers through steam but I got BSOD again when installing. After it crashed I just rolled back the drivers and the computer is working fine (but I still can't play any games). The error code that showed up was something like 0X00016 or 0X000116 (I think)?

Could these problems be caused by the drivers being incompatible with my pre-built computer and only specific graphics drivers will work?

Should I try updating the drivers through Gateway's website (the computer I have is a Gateway Pre-Built)? Gateway Support - Downloads & Support Documents
You should google that BSOD code as it has a bunch of good info in it. I'd recommend checking that you don't have a bunch of dust built up as well.

BSOD - Windows 7 Help Forums
STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Help Forums
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Old December 24th, 2013, 01:25 AM   #16 (permalink)
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I'm sure that there is no dust build up on the card.
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Old December 26th, 2013, 02:58 PM   #17 (permalink)
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Should I try updating the driver with the one on Gateway's website (Gateway Support - Downloads & Support Documents) or should I try using Gateways eRecovery program to return the graphics driver to what it was when I bought the system.
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Old December 30th, 2013, 01:03 PM   #18 (permalink)
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Try rolling back the drivers, making a system backup - run the update through gateway...see what happens.


Without knowing what the codes say - we're just sitting here playing darts with reasons in each dart-box. If I had to throw money at something - I'd be biased towards hardware incompatibility.
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