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Old August 5th, 2004, 01:35 PM   #1 (permalink)
 
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Steam TroubleShooting

I cant see servers in the server browser.
I have had this problem before and it is easy to correct. Go to C:\Steam\config and delete serverbrowser.vdf and masterservers.vdf. Restart steam and you should be able to see servers again.

My firewall will not let me play.
Background (i.e What is going on here???) :
Initially, the only program to attempt to connect to the internet that my firewall saw was "Steam.exe". When I gave it full access, I thought I was done. I could start Steam, open the Servers window and see excellent connections. When I tried to play any game, however, it would at least triple the ping and begin to have major packet loss and lag. My commands would take at least 30 seconds or longer to result in effect on the screen.

When I fixed my firewall rules to include the HL.exe that the mod uses to access the Steam service, I found the hidden culprit. Steam, at this time, uses a seperate HL.exe program for EACH MOD/PROGRAM. This is causing a lot of connection problems for people. So try this out, it might just fix your problems too.

Please note that any software firewall will sacrifice a bit of ping (typically 10-20 ms) even if perfectly configured... but in my humble opinion, it is well worth it.

Without further delay, here are some steps for Norton, McAfee, ZoneAlarm & BlackIce. The others are discussed in general at the end. Each one (except Black Ice) assumes that you have installed Steam. Further they assume you can at least get to the main Steam menu to register or play games. Black Ice can actually prevent Steam from running at all.

For Norton Internet Security Professional & Personal Firewall
1. Open up Internet Security Professional/Personal Firewall (right-click the icon and choose Internet Security or Firewall)
2. Click "Internet Access Control"
3. Create a rule in Internet Access Control for "Steam.exe" giving it Permit access. This allows Steam to update and do it's thing easily.
- a. Click "Add"
- b. Navigate to "Steam.exe" (located in C:\Program Files\Steam\Steam.exe)
- c. To give it full permission: in the Internet Applications menu, right-click the permission level for Steam.exe and choose "Permit this application to access the Internet"
4. Create a rule in Internet Access Control for the mod's (DoD, CS) "HL.exe" giving it Permit access. This allows the individual mod to send, receive and do it's thing easily.
- a. Click "Add"
- b. Navigate to "HL.exe" (located in C:\Program Files\Steam\SteamApps\[email protected]\Name of Mod\HL.exe)
- c. To give it full permission: in the Internet Applications menu, right-click the permission level for HL.exe and choose "Permit this application to access the Internet"
5. If you want to play any other mod, you will need to create a rule for each HL.exe associated with the mod. giving it full internet access.
-----

For McAfee Personal Firewall & Personal Firewall Plus
1. Open up McAfee Personal Firewall/Plus (right click the icon, point to Personal Firewall, Click on "View Applications" or "Internet Applications")
2. Create a rule for "Steam.exe" giving it "Allow Full Access" permission. This allows Steam to update and do it's thing easily.
- a. Click "New Allowed Application"
- b. Navigate to "Steam.exe" (located in C:\Program Files\Steam\Steam.exe)
- c. Click "Open"
- d. To give it full permission: in the Internet Applications menu, right-click the permission level for Steam.exe and choose "Allow Full Access"
3. Create a rule for the mod's (DoD, CS) "HL.exe" giving it "Allow Full Access" permission. This allows the individual mod to send, receive and do it's thing easily.
- a. Click "New Allowed Application"
- b. Navigate to "HL.exe" (located in C:\Program Files\Steam\SteamApps\[email protected]\Name of Mod\HL.exe)
- c. Click "Open"
- d. To give it full permission: in the Internet Applications menu, right-click the permission level for HL.exe and choose "Allow Full Access"
4. If you want to play any other mod, you will need to create a rule for each HL.exe associated with the mod. giving it full internet access.
-----

For McAfee Firewall 4.0 or Internet Security 5.0
1. Open up McAfee Firewall or Internet Security
2. Create a rule for "Steam.exe" giving it "Allow Full Access" permission. This allows Steam to update and do it's thing easily.
- a. Configuration Assistant may be able to help you find the program, if not you will need to search in the Help file for adding a program to the internet access rules.
- b. Navigate to "Steam.exe" (located in C:\Program Files\Steam\Steam.exe)
- c. Give it full permission
3. Create a rule for the mod's (DoD, CS) "HL.exe" giving it "Allow Full Access" permission. This allows the individual mod to send, receive and do it's thing easily.
- a. Configuration Assistant may be able to help you find the program, if not you will need to search in the Help file for adding a program to the internet access rules.
- b. Navigate to "HL.exe" (located in C:\Program Files\Steam\SteamApps\[email protected]\Name of Mod\HL.exe)
- c. Give it full permission
4. If you want to play any other mod, you will need to create a rule for each HL.exe associated with the mod. giving it full internet access.
-----

For ZoneAlarm Pro/Plus
1. Open up ZoneAlarm
2. Create a rule for "Steam.exe" giving it "Allow Full Access" permission. This allows Steam to update and do it's thing easily.
- a. Select Program Control | Programs, then click "Add"
- b. Navigate to "Steam.exe" (located in C:\Program Files\Steam\Steam.exe)
- c. Select Program Control | Programs, then click "Allow". Be sure to give it full access
3. Create a rule for the mod's (DoD, CS) "HL.exe" giving it "Allow Full Access" permission. This allows the individual mod to send, receive and do it's thing easily.
- a. Select Program Control | Programs, then click "Add"
- b. Navigate to "HL.exe" (located in C:\Program Files\Steam\SteamApps\[email protected]\Name of Mod\HL.exe)
- c. Select Program Control | Programs, then click "Allow". Be sure to give it full access
4. If you want to play any other mod, you will need to create a rule for each HL.exe associated with the mod. giving it full internet access.

(Edit)
"Adding custom ports in ZoneAlarm"
You can allow communication through additional ports at High security, or block additional ports at Medium security by specifying individual port numbers or port ranges.
To specify additional ports:
Select Firewall->Main.
In Internet Zone area, click Custom.
The Custom Firewall settings dialog appears.
Scroll to the security level (High) .
Select the desired port type: incoming UDP, outgoing UDP,
incoming TCP, or outgoing TCP.
Type the port or port ranges you want to allow or block in the Ports field, separated by commas. For example, 139, 200-300
Click Apply, then click OK.
(This is from ZoneAlarm Help...on UDP.Ports)
I added in the INTERNET ZONE:
Outgoing UDP:1200,27000-27015
Outgoing TCP:27030-27039
That was all i had to do to make it work...with my settings...otherwise i┤ll get the "Error Server Verification Failed"
- Thanks for the info Forkboy!
-----

For Black Ice
1. Make sure the Application Control settings are all set to "Ask me what to do". This will allow you to specify if the program can have access and not just block/terminate it on the spot.
2. On the Tools Menu, select Advanced Application Protection Settings
3. Click the Known Applications tab (list of applications Black Ice has detected on your computer)
- a. Find the name of the application "Steam.exe"
- b. Check that the path leads into the Steam directory.
This is located in C:\Program Files\Steam\Steam.exe)
- c. Make sure the Application Control & Communication Control columns for that application are blank. Black Ice regards a blank column as an authorization for this application.
4. To allow the DoD game to Execute
- a. Find the name of the application "HL.exe"
- b. Check that the path leads into the correct Mod in the Steam directory.
This is located in C:\Program Files\Steam\SteamApps\[email protected]\Name of Mod\HL.exe)
- c. Make sure the Application Control & Communication Control columns for that application are blank. Black Ice regards a blank column as an authorization for this application.
5. If you want to play any other mod, you will need to create a rule for each HL.exe associated with the mod. giving it full internet access.
6. Once you've made all the changes you want, click "Save Changes"

FYI:
Application Control - controls whether the application is even allowed to start
Communications Control - controls whether the application is allowed to access the internet once it has started

Note: I have even less experience with Black Ice, if you see or know of any changes, please pm me.
-----

For other firewalls (or) for Hardware Firewalls
(Note: I am not familiar with these, but I am working on it)
1. Open the Firewall Program/Configuration
2. Research and learn how to add a program to the Firewall Rules
3. Add a rule that allows the "Steam.exe" (located in C:\Program Files\Steam\Steam.exe) full access to the internet
4. Add a rule that allows the "HL.exe" (located in C:\Program Files\Steam\SteamApps\[email protected]\Name of Mod\HL.exe) full access to the internet
5. If you want to play any other mod, you will need to repeat the step above and create a rule for each HL.exe associated with

References:
http://www.norton.com/
http://www.mcafee.com/
http://www.zonelabs.com/
http://blackice.iss.net/
(orginally on steampowered)

I have a ATI card and I get low FPS
ATI had some problems with random frame rate drops and the latest drives should fix this issue. You can download the drivers at ati.com.

Last edited by Tabasco; August 5th, 2004 at 03:24 PM..
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Old August 5th, 2004, 03:01 PM   #2 (permalink)
 
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um....wat is the point of this thread?
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Old August 5th, 2004, 03:05 PM   #3 (permalink)
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theres a thread on this, the official counter-strike question thread. if you want to answer any questions about steam in general just go to http://www.steampowered.com/index.php?area=faq its the entire FAQ on CS. this isnt even a real trouble-shooter, it just solves the problem of not being able to connect because your behind a firewall.
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Old August 5th, 2004, 03:57 PM   #4 (permalink)
 
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If he had been here longer i would say it is an attempt at a rep point, but who knows. I agree with Flatliner and ja.
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Old August 5th, 2004, 07:06 PM   #5 (permalink)
 
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I dont care about rep points. I come here so very little that I dont really care for them. I just thought some people might have this problem so I posted. Not to be flamed by you jerks.
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Old August 6th, 2004, 12:57 AM   #6 (permalink)
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sorry for my jerk-appearance. i really didnt mean to be one . i just thought it was stupid that you posted this, sorry?
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